FAQ

1. What is SLURP?
2. What options can I choose when customising myself a SLURP coffee experience?
3. What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?
4. Can I modify my SLURP coffee experience later?
5. How can I cancel my SLURP coffee experience?
6. How do I get coffee again after a pause?
7. When will I be billed for my subscription?
8. When are the SLURP coffee experience coffees delivered?
9. How do I open and close a Slurp coffee bag? Why are they plastic?
10. Can I skip coffees / shipments?
11. Payment methods
12. Shipping
13. Referral
14. Gifts
15. Term subscriptions
16. General information about SLURP services
17. General information about SLURP roast levels
18. Samples

1. What is SLURP?

SLURP offers in co-operation with artisan roasters delicious and sustainably produced specialty coffees.

Together we change the world for better one cup at a time. ☕️How it worksHand-roasted by artisan roasters, fresh to your doorstep every 2 or 4 weeks.Tell us what you likeAll the upcoming coffees are selected accordingly. Additionally you choose the size and interval, we take care of the rest. Let the adventure begin!Freshly roasted from Finnish, German and Japanese artisansIn co-operation with a bunch of Finnish, German and Japanese artisan roasters we ship hand-roasted, fresh coffees to you. In addition, you support sustainable coffee production.Delivered to your doorstep

All coffees come straight from the roaster to your home. Our service doesn’t bind you to anything and you can make changes anytime.

2. What options can I choose when customising myself a SLURP coffee experience?

The SLURP coffee experience offers you a chance to discover Third Wave coffees according to your personal preferences with regular deliveries and always new experiences. All the coffees are roasted at the best roasters in Finland, Germany and Japan.You get to choose:

1. The flavour profile (light, medium, medium-dark, dark and midnight, depends on service)
2. Whether you want beans or ground for your brewing method
3. The brewing method that you'd like the coffee for
4. The right amount of coffee for you
5. For the shipping interval you can choose 2 or 4 weeks.

The coffees are delivered straight to your home in our unique and specially designed packaging that fits through your mailslot. Read more about our packaging here.

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

3. What coffees do you send to SLURP coffee experience subscribers? Do the coffees change?

Where do the coffees come from?

Artisan roasters choose the most interesting and high quality coffees from around the world. These coffees are typically from the latest harvests, which ensures also the freshness of the unroasted (green) beans.

Green beans from the best farmers are roasted to perfection in the hands of the artisan roaster, and delivered when the taste is optimal.

What coffees will I receive in SLURP coffee experience?

With a SLURP coffee experience subscription each shipment will contain a new, interesting and definitely delicious coffee from one of our artisan roaster partners directly to your home. Each coffee comes always from a different roaster. We make sure that the coffees chosen for you are ones that you'll definitely like.

We send you coffees from the Finland’s, Germany's and Japan's best artisan roasters. Currently, we cooperate with about 40 different coffee roasters.

How do the choices I make on the site affect my subscription?

For example, if you choose the flavour profile SLURP light, take the pre-ground option and filter coffee as your brewing method, you would receive light roasted coffees perfectly ground for filter brewing methods.

If you select SLURP medium as the flavour profile, beans and espresso as the brewing method and you would receive medium espresso optimised roasts as beans.

You may choose from the following flavour profiles (depending on service):

• SLURP light
• SLURP medium
• SLURP medium-dark
• SLURP dark
• SLURP midnight

In short, we choose the most interesting and delicious coffees for each shipment. You will receive a new experience with every delivery straight to your home! Exciting!

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

4. Can I modify my SLURP coffee experience later?

You can edit your order size and the delivery interval at any time in your account. Please make sure that your subscription is active before you make the edits.

If you wish to make further changes to your subscription, please send our customer service a message. We will be glad to help you the best way possible! 🙌

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

5. How can I cancel my SLURP coffee experience?

Putting the subscription on hold

We recommend simply suspending the subscription, if you still want to continue receiving delicious coffees at a later time, for example after a trip abroad or another longer pause. Please read the instructions on how to do so here.

Please, note that this is not possible for term subscriptions.

Cancelling the subscription

Instead of suspending the subscription, you can also cancel it completely through your own account.

Please note that a cancelled SLURP coffee experience cannot be continued later. Instead you have to customise a new one, when you want to continue receiving Third Wave coffees straight to your home. Cancelling the subscription is not possible for term subscriptions.

1. Sign in to your own account
2. and click "Cancel" on the active subscription that you want to end.

Will I still receive coffee after pausing/cancelling my subscription?

After pausing/cancelling the service you might still receive one coffee, if it has already been charged. This final coffee will arrive in the same rhythm as the earlier coffees.

Please, note that pausing or cancelling the subscription is not possible for term subscriptions.

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

6. How do I get coffee again after a pause?

The subscription is reactivated in your own account.

1. Sign into your own account
2. Go to dashboard
3. Open the subscription which you want to re-activate
4. Click "Resume" button.

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

7. When will I be billed for my subscription?

All coffees are roasted to order. This is the reason why SLURP coffee experience coffees are billed before roasting and shipping. Based on successful payments, the coffees will be roasted uniquely for each customer and sent directly from the roaster, so that they arrive as fresh as possible to you.

Slurp is a prepaid subscription service that allows you to get and enjoy freshly roasted coffees from the best artisan roasters according to your personal preferences. Slurp members are automatically charged periodically depending on the selected shipping interval.

The first billing occurs right away when you purchase the subscription. Subsequent charges are billed every 2 or 4 weeks after the first payment (depending on selected interval). After a successful payment, the coffee will be roasted to order and shipped to you.

You can see your plan, next billing day and price by selecting from My Account.

If you purchase a term subscription, you can choose between a prepaid plan or payment per coffee delivery every 2 or 4 weeks.

We are more than happy to answer all questions you might have about ordering or the billing and shipping cycle. We are grateful for all feedback and improvement ideas. Our goal is perfect customer happiness.

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

8. When are the SLURP coffee experience coffees delivered?

All coffees are roasted to order. Coffees are roasted uniquely for each customer and sent directly from the roaster, so that they arrive as fresh as possible to you.

All coffees from Finland are sent from the roasters on Fridays the following week after payment. Average delivery time in Finland is 2-3 business days.

All coffees from Germany are sent from the roasters on Thursdays the following week after payment. Average delivery time in Germany is 2-3 business days.

All coffees from Japan are sent from the roasters on Tuesdays the following week after payment. International deliveries will take one more business day to be delivered from Japan.

The specific shipping date for the next shipment can be found in My Account.

Does the coffee lose its flavour during shipping?

The aromas and flavour develop still 1–2 weeks after roasting. So actually the coffee arrives to you exactly when the taste is starting to be developed and at its best.

How are the coffees delivered?

Coffees are delivered by Posti, DHL and their local partners in different countries from Finland and by DP Warenpost and DHL Paket services from Germany. Coffees from Japan are delivered by Japan Post. More detailed information regarding deliveries can be found in 12. Shipping.

Do you still have more questions to us regarding shipping? Please contact us through the chat or by email info@slurp.coffee, whenever you have any questions or comments. We are grateful for all feedback, ideas and comments. We aim for perfect customer happiness! 🙌

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

9. How do I open and close a Slurp coffee bag? Why are they plastic?

Slurp's coffee bags are 100% plastic, because at this time it's the best choice in protecting the product from environmental harms (smell, dirt etc.) while having the smallest carbon footprint when considering the whole life cycle in countries where we operate.

You can read our in-depth article about the coffee bags here.

How do I open and close the bag?

Slurp's coffee bag is resealable and it has a one-directional valve to let out gas accumulated during roasting and air from the bag.

When opening, use the zipper the handle of which you can locate near the top left corner.

When closing the bag it's recommended to check that the zipper is closed tightly. You can also press any extra air out of the bag using the one-direction valve, so that the coffee stays fresh as long as possible.

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

10. Can I skip coffees / shipments?

Pausing subscription

1. Sign into your own account
2. Go to dashboard
3. Open the subscription which you want to put on hold.
4. Click "Pause" button.

After suspending your subscription your subscription won't be charged and no coffee will be sent to roasting.

Please note that any coffees that have already been charged will still be delivered.

Pausing the subscription is not possible for term subscriptions.

Re-activating your subscription

Re-activating your subscription is very easy and can be done from your own account with just a single click. Read instructions from here.

We are happy to help you with this and everything else through our chat or email info@slurp.coffee.

11. Payments

For SLURP Coffee experience we accept the most common credit cards or combination cards (credit/debit).

A combination card (credit/debit) has credit number on the front side written with big numbers. The debit number is on the backside written with small numbers. You can make a normal card payment with debit number as well which means that the money comes straight from your bank account and you won’t get a credit bill.

• SSL secured payments.
• All payment methods without additional fees.

Valid payment cards are:

Is value-added-tax (VAT) included into the prices of your products?

Inside the EU value-added-tax is included, but not outside it. We are part of the One Stop Shop -system, which is implemented on 1.7.2021. The system allows us to add value-added tax into our products according to the shopping country, when it belongs to the EU. This considers all products valued less than 150€.

Please note that after 1.7.2021, all shipments to outside the EU will go through customs, even when the price is less than 22 €. The amount of value-added tax depends on the country, in Finland it is 24%.

If you have questions regarding the payment methods, don't hesitate to contact us via chat or email info@slurp.coffee.

12. Shipping

Caution: currently we are unable to ship coffees to the countries below. We will look into the problem and hopefully in the future we can ship coffees to those countries as well.

• Kuwait, Mexico, Saudi Arabia

Please note, that there might be some delays in deliveries due to Covid-19.

SLURP is part of the VAT special scheme (One Stop Shop)

We are part of the One Stop Shop -system, which was implemented on 1.7.2021. The systems allows us to add value-added tax into our products according to the shopping country, when the country belongs to the EU. This means that Slurp products to the European countries should not go to customs clearance. This includes all products valued less than 150€.

Please note that after 1.7.2021, all shipments to outside the EU will need to go through customs clearance, even when the price is less than 22 €. The amount of value-added tax depends on the VAT rate in the destination country (24 % in Finland).

CoffeesWhere and how do you deliver the coffees?

We ship coffees worldwide. Our coffee bags will have all the proper documents attached for the customs clearance. Most likely, the coffee will arrive to you without delays, but you should be aware of the customs regulations of your shipping country.

Shipping in Finland

Within Finland, coffees are delivered using Posti's carbon neutral Pikkupaketti service. All coffee shipments in Finland are tracked and delivered directly to the mailslot. The shipping fee is 2,99 € for the 200g coffee bag and the 400g coffee bag. All prices include VAT 24%.

Internationally all coffees are delivered by DHL and their local partners in different countries. All coffees should arrive straight to the customer’s address since the Slurp coffee bag/envelope is slim enough to fit into a mailbox. We use two coffee bag sizes: 200g and 400g. In EU the shipping fee is 2,99€ for the 200g and 400g coffee bags. All prices include VAT 24%.

International shipping fee (Outside of EU) is 4,90 € for the 200g and 400g coffee bag. Bigger order sizes are available as multiples of 200g and 400g bags. Coffee shipments are sent by untracked and tracked DHL Global Mail service. Please, note that there is no tracking available in international shipments.

Shipping in Germany

Within Germany, coffees are delviered using DP Warenpost and from Finland using DHL Packet services.

In the EU the shipping fee for deliveries from Germany starts from 4,50€ for the 200g and 5.99€ for 400g coffee bags. For deliveries from Finland 2,99€ for both 200g and 400g coffee bags. All prices include VAT.

International shipping fee (Outside of EU) from Germany starts from 5.99€ for the 200g and 6.99€ for the 400g coffee bag. From Finland it's 4,90 € regardless the size. Bigger order sizes are available as multiples of 200g and 400g bags.

You will see the corresponding shipping fee as soon as you select the country of destination.

Shipping in Japan

Within Japan, coffees are delivered using Japan Post services. Average delivery time within Japan is 1 business day. International deliveries will be handled by Japan Post. Please note, there is no tracking code available for international deliveries.

At the moment, coffees ordered from Japan to Finland are shipped via DHL to our office in Finland, from which we distribute them across the coutry via Posti. This is caused by problems in implementation of IOSS system in Finland.

How long does it take for the coffee to arrive?Average delivery times in business days from Finland:

The SLURP coffee subscription coffees are dispatched from Finland on every Friday, depending on your order interval.

• Germany: 3.5
• Sweden: 7.4
• France: 4.4
• United Kingdom: 5.7
• Netherlands: 4.3
• Norway: 7.0
• Estonia: 10.2
• Slovakia: 10.6
• Poland: 5.0
• Russia: 18.8
• United States: 8.5
• Brazil: 14.2
• Australia: 11.8
• Japan: 8.0
• Malaysia: 13.7
• Korea Republic: 12.4.

The SLURP coffee subscription coffees are dispatched from Germany on every Thursday, depending on your order interval.

Average delivery times in business days from Germany:

Sweden: 2-4 France: 2-3 Finland: 2-3 United Kingdom: 2-4 Netherlands: 2-3 Norway: 2-4 Poland: 2-4 Russia: 8-16 United States: 3-7 Brazil: 7-11 Australia: 4-7 Japan: 10-12 Malaysia: 8-12 Korea Republic: 8-12

Average delivery times in business days from Japan:

The SLURP coffee subscription coffees are dispatched from Japan on every Tuesday depending on your order interval.

Finland: 5-7 Germany: 5-7

13. Referrals

Get 7€ off your coffee by inviting your friends to drink Slurp!

By recommending our service to a friend, you’ll get 7€ refund if your friend uses a referral code when purchasing SLURP coffee experience. Your friend will also get a 7€ refund.

Referral code is your own email address you are using in your SLURP account. The easiest way for your friends to get started is at https://www.slurp.coffee/beta/fi/en, where they can customize their favourite SLURP coffee experience, and finally enter your email as a referral code at checkout “Referred by a friend?”.

When your friend uses your email address as a referral code, we will refund 7€ to you and your friend.

You can invite as many friends as you want.

One discount per customer/household.

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.coffee.

14. Gifts

One of the most wanted products is the SLURP coffee experience as a gift. We have two options available: a continuous subscription or term subscription from your chosen SLURP coffee service. First, you can select all the details for the subscription and in case of term subscription the amount of deliveries you would like to give.

Add the recipient's address details at checkout and subscribe. You can also select a shipping date for the first coffee. The gift receiver will not get emails regarding subscription.

Please, notice that all the payments will be charged before each delivery. If you purchase a term subscription, you can choose between a prepaid plan or payment per coffee delivery every 2 or 4 weeks.

Only continuous gift subscriptions are possible to pause or cancel.

15. Term subscriptions

You can also purchase a SLURP coffee experience as a term subscription. First you can select all the details for the subscription and the amount of deliveries you would like to have. If you purchase a term subscription, you can choose between a prepaid plan or payment per coffee delivery every 2 or 4 weeks.

Add your address details at checkout and subscribe. You can also select a shipping date for the first coffee.

The term subscription will end automatically after the chosen amount of deliveries. There is no possibility to pause or cancel term subscriptions.

16. General information about SLURP services

We have following subscriptions available in Finland:

From Finnish roasters: SLURP original Finland, SLURP organic Finland, SLURP decaf Finland

From German roasters: SLURP premium Germany, SLURP decaf Germany

From Japanese roasters: SLURP premium Japan

And also our unique SLURP rare.

SLURP original Finland

Looking for exciting flavours from the Nordics? Say hello to coffees from Finland!

SLURP original delivers coffees with more delicate & alluring flavour profiles. You’ll experience exciting, finer cups of coffee which your family and friends will envy.

It's a perfect subscription for both beginners and advanced coffee brewers!

SLURP organic Finland

Drink exclusively certified organic coffees free from pesticides and artificial fertilisers. All from top Finnish artisan roasters specialised in organic coffees.

SLURP decaf Finland

Want to drink coffee before bedtime? Or maybe you want to reduce caffeine for health reasons? With this service you can enjoy the deliciousness of coffee any time without worrying about the effects of caffeine.

Finnish roasters know that top quality in coffee beans is the key to excellent coffee, even without caffeine.

Enjoy coffee without the kick.

SLURP premium Germany

SLURP premium delivers beautiful, super sweet, clean coffees from exclusive lots and sought after producers. These coffees are very high scoring and will alter your perception of coffee altogether.

Famous for high quality products, they also roast exquisite coffee in Germany. Discover the best coffees from German roasters.

This is for you if you already know specialty coffee is excellent but you want to up your coffee game even more!

SLURP decaf Germany

Want to drink coffee before bedtime? Or maybe you want to reduce caffeine for health reasons? With this service you can enjoy the deliciousness of coffee any time without worrying about the effects of caffeine.

Decaf can be a pure coffee enjoyment. With our partner roasters from Germany we offer you the best, without caffeine.

Enjoy coffee without the kick.

SLURP premium Japan

Delicate and flavourful coffees with full aroma roasted by prominent roasters in Japan.

SLURP premium delivers beautiful, super sweet, clean coffees from exclusive lots and sought after producers. These coffees are very high scoring and will alter your perception of coffee altogether.

This is for you if you already know specialty coffee is excellent but you want to up your coffee game even more!

SLURP rare

SLURP rare is our most exclusive service with very limited batches of the rarest and most sought after coffees. Competition coffees and award winning lots now available for you to brew and savour at home.

Every 4 weeks you'll discover and relish the cutting edge of the coffee world. Available in 100g bags.

The coffees featured in the SLURP rare subscription have been carefully curated by Slurp with the assistance of two-time Finnish Barista Champion and specialty coffee consultant Jarno Peräkylä. The focus is strongly on the newest inventions happening in specialty coffee, not forgetting the old school goldies.

The coffees featured in the SLURP rare subscription have been carefully curated by Slurp with the assistance of two-time Finnish Barista Champion and specialty coffee consultant Jarno Peräkylä.

SLURP rare coffees are roasted by the best roasters around the globe. So far, our rare subscribers have been able to enjoy coffees from Japan by Glitch Coffee & Roasters and Golpie Coffee, from Netherlands by Manhattan Coffee Roasters and from Sweden by our long time partner Standout Coffee.

This is for those looking for the absolute and ever-elusive pinnacle of coffee.

Do you have more questions? We are happy to help you with this and everything else through our chat or email: info@slurp.coffee.

17. General information about SLURP roast levels

We have five different roast level options in our SLURP coffee experience services: SLURP light, SLURP medium, SLURP medium-dark, SLURP dark and SLURP midnight. The available options depends on services.

SLURP light

You'll like this, if you enjoy fruity and acidic flavours.

Coffees with this roast present light and fresh flavours. Nuances of berries, fruits and citrus. The taste varies from citrusy to fruity and sweet. Lightly brewed some of the varieties can get even tea-like qualities and intoxicating scents.

SLURP medium

This is for you, if you like nuances of nuts, milk chocolate and caramel-like sweetness.

Coffees with this roast share qualities of low acidity and soft and rich flavours. Flavour nuances vary between nutty and milk-chocolaty to brown sugar and ripe fruits.

SLURP medium-dark (available in SLURP organic FI, SLURP decaf FI and SLURP decaf DE)

This is for you, if you like your coffee with rich mouthfeel and a hint of dark chocolate flavor.

Coffees with this roast vary from soft and full-bodied flavours to some more robust and strong flavours.

SLURP dark

If you like that roasty, sweet taste of coffee, this is for you.

Dark chocolate, caramel and soft roastiness. All coffees with dark roast are bold and full-bodied. Typical roasty flavours are dark chocolate, nuts and dark caramel. Aromas of brown sugar, spices and smokiness.

SLURP midnight (only in SLURP original FI)

You'll enjoy this, if you like really dark, even smoky coffee.

Plenty of strength and robustness. Strong roastiness, nuances of dark cocoa and earthy spices. Often also smoky flavours are strongly present. Owing to its strong flavour profile, the coffees with this roast work well also with milk for example as a cafe au lait.

18. Samples

Coffee is a matter of taste. We want to give you the chance to go on a delicious journey to the world of coffee in the form of a sample bag.

Choose the service which interests you the most and get a 30g sample. Not sure which one to try? Don’t worry, that’s why it’s a sample – it’s an easy way to try first and prepare yourself for falling in love with our coffees.

Choose, order and taste. If you love it you can easily continue receiving more of those super tasty coffees according to your preferences. In case you still want to change something, you have the control.

The sample period ends after 21 days and we'll check-in by email so there are no surprises.

Welcome to fall in love with our coffees!